Terms and Conditions

Our website T and Cs are issued by Installed Limited and are effective from August 2014. They cover the use of our website www.installed.co.nz (Site) and apply to you when you use the Site.

‘Using’ includes visiting the Site, making purchases through the Site, participating in promotions advertised on the Site, using or dealing with any Site content, and providing information through the Site.

Please read these T and Cs carefully – if you need to refer to them again they can be accessed from the link at the bottom of any page of the Site. By using the Site you are deemed to have accepted these terms and conditions.


The Site is owned and operated by Installed. You can contact us on:

Phone: 0800 29 29 99

Physical Address:
Unit 4, 69 Kaiwharawhara Rd
Wellington 6035, NZ

Email: enquiries@installed.co.nz

If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.

1. Ordering stuff (goods and services)

When you place an order with us, you are making an offer to buy goods or services. An order is placed on the Site by adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.

By submitting an order you confirm that you have read and agree to our standard Terms and Conditions for product purchases, which apply in addition to these website terms and conditions.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it. We will deduct payment from your credit card when we accept your order.

By placing an order, you warrant that all the details you provide are correct and that you are authorised to use the credit card you use to make the order.

2. Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available, or if there has been a typographical price error, we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely in our discretion, have been placed for any reason other than ordinary use in a home or business, e.g. if we have reason to believe that you are any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely in our discretion, have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.

If an order is cancelled, we will refund any amount you have paid so far.

3. Payment options

We currently accept Visa, MasterCard.

4. Pricing

All prices listed on the Site are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on the Site at any time for any reason. The advertised online price may differ from the price offered to you if you contact Installed directly.

5. Products and Installation

Once your order is confirmed, we will contact you to make an appointment for a home assessment, product delivery installation or service, as required.

If, during your home assessment, we find that the product you have ordered is unsuitable for your home, we will recommend an alternative product if available. If the price of this alternative product is different from the price you have paid, you have the option to either pay the additional amount or receive a full refund for the original product purchased.

Where the purchase price includes installation of the product, the customer agrees to pay any additional costs (such as, without limitation, travel costs) incurred over and above the standard charges for such an installation.

The standard Manufacturers warranty applies to all product.

6. Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer. You must maintain the confidentiality of any details used to access the Site, and indemnify us for any claims arising from your failure to keep these details confidential.

You are solely responsible for any activity that occurs on your account, whether or not you are aware of or have authorised this activity. You must alert us as soon as you become aware of any unauthorised activity occurring on your account.

For security purposes certain transactions may require proof of identification.

7. Delivery and Charges

At this time, we only deliver to New Zealand addresses. We do not deliver to Post Office boxes.

Please note that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery. If goods are lost or damaged in transit, please contact us within 7 business days. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

8. Accessing our service

Other than connecting to the Site by HTTP requests using a web browser, you may not gain access to Installed website servers. You agree not to disrupt, modify or interfere with the Site or its associated software, hardware and servers in any way. You also agree not to modify any content or service on the Site. Furthermore, you agree not to use the Site in any inappropriate or unlawful way.

9. Personal Information and Privacy

We are committed to protecting the information we collect and use and to complying with our obligations under the Privacy Act 1993. Protecting your privacy and your personal information is an important aspect of the way we create, organise and implement our activities online and offline.

The practices outlined below are subject to any rights or obligations we may have to handle personal information in accordance with the law.

The personal information we collect via the Site includes the content of any electronic forms you submit via the Site (for example, if you have made a product purchase, requested us to provide services or information, or submitted information when participating in an online survey) and any messages or comments you submit to us via the Site or to email addresses displayed on the Site, which may include personal information such as your name, email address and telephone number.

In addition to providing our services to you and carrying out your requests, we may use or disclose personal information that we collect about you for purposes including the following:

for the purpose that we have collected the information (e.g. to sell or install products);
to market and promote any goods and/or services provided by us or by any other party;
purposes related to our research, planning, product and service development, security and testing;
purposes connected with the operation, administration, development or enhancement of the Site;
where we suspect fraud or unlawful activity; and
any other purposes required by law.
We may share personal information within Installed and with relevant third parties. The types of third parties to whom we may disclose that personal information includes:

our joint venture partners who may deliver, install and services your products after purchase;
service providers who assist us in providing the Site and our products and services such as organisations who provide archival, auditing, professional advisory, banking, mail house, delivery, recruitment, call centre, technology, research, utility and security services;
third parties acting on your behalf; and
the applicable intellectual property rights holders (or their representatives) if Installed considers that you are infringing the intellectual property rights of any person.
We have implemented technology and security policies, rules and measures to protect the personal information that we have under our control. However, you should be aware that there are risks in transmitting information across the internet. So while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us online and individuals do so at their own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure. If you are concerned about conveying sensitive material to us over the internet, you might prefer to contact us by telephone. We will remove personal information from our system where it is no longer required (except where archiving is required).

You have the right to request access to or correction of your personal information held by Installed. Please contact us to find out about access and correction procedures.

Any information you give to us via the Site must be as accurate and up to date as possible.

10. Intellectual Property

Installed, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in the Site. Everything on the Site is protected by copyright.

Installed welcomes the use of the Site for personal use, non-commercial use, research or study – provided that you acknowledge all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of the Site without the express permission of Installed or the owner of the relevant intellectual property right.

11. Links

Please note that although the Site has some hyperlinks to other third party websites, these sites have not been prepared by Installed and are not under the control of Installed. The links are only provided as a convenience, and do not imply that Installed endorses, checks, or approves of the third party site. Installed is not responsible for the privacy principles or content of these third party sites and accepts no liability for any loss incurred by your use of these sites. Installed is not responsible for the availability of any of these links.

Installed requires that you request our permission to include a link from another site to the Site. If you would like to request permission, please email us at enquiries@installed.co.nz.

12. Disclaimer

The Site is intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on the Site, errors and omissions may occur. Installed does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on the Site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through the Site.

We recommend that you view the Site in full screen format. Installed is not responsible for any misinformation arising from viewing the Site in any other format.

The inclusion of any email addresses on the Site does not amount to consent to receiving unsolicited commercial electronic messages or SPAM.

To the extent permitted by New Zealand law, Installed makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of the Site or any other web site. We do not accept and liability for loss or damage caused by viruses that may be transmitted to your computer by using the Site.

13. Indemnity

You agree to indemnify us for the cost of any claims arising from your unauthorised use of the Site, including the use of any intellectual property contained in the Site.

14. Jurisdiction and guarantees

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

Nothing in these Terms and Conditions affect your consumer rights under any statute. If you are purchasing items for purposes other than for personal, domestic or household use or consumption, the Consumer Guarantees Act 1993 will not apply.

15. Changes to this Agreement

Installed reserves the right to alter, modify or update these terms of use. We may change our terms and conditions at any time without notice, so please do not assume that the same terms will apply to future orders.